Returns & Refunds

Full policy (Faithful & fair)

1. Timeframe to Report
   Please report any damage or size issues within 24 hours of delivery. Claims received after 24 hours will not be eligible, except by prior arrangement.

2. What is eligible
   We accept returns only for:
   • Items delivered damaged or defective.
   • Items that are the wrong size (when the size does not match the order).
   Replacements are offered for eligible items. Refunds are available if a replacement is not possible or upon customer request after verification.

3. What is NOT eligible
   Returns are not accepted for buyer’s remorse, changed mind, or normal wear and tear. Items must be unused, unwashed, and in original condition with tags intact for any accepted return.

4. How to request a return / refund

   1. Email walkininfaithtogether9@gmail.com or WhatsApp +91 9573250172 within 24 hours of receiving your order.

   2. In your message include: Order number, name, a brief description of the issue, and clear photos of the product (showing damage, defect, or size discrepancy).

   3. Our team will reply with return instructions and a return authorization (RA) within 48 business hours of receiving your claim.

5. Inspection & approval
   After we receive the returned item, our team will inspect it. If the issue is confirmed (damage/size mismatch), we will proceed with replacement or refund.

6. Replacement

   • Replacements are processed as quickly as possible and are our preferred solution.

   • If the same item is unavailable, we will offer an alternative of equal value or a refund.

7. Refunds

   • Once approved, refunds will be issued to the original payment method where possible.

   • For Cash on Delivery (COD) orders, refunds will be arranged via bank transfer or store credit — we will confirm the method with you.

   • Refund processing time: please allow 7–10 business days after we approve the return for the funds to reflect (time may vary by bank/payment provider).

8. Return shipping

   • If the return is due to our error (damaged/defective or wrong size sent), Faith Store India will cover return shipping costs.

   • If the return is not eligible under this policy, the customer will be responsible for return shipping.

9. Final notes

   • Keep packaging and tags until the return is complete.

   • We stand by our products and by you — If you have any questions or need help, contact us in faith and we will assist promptly.

Thank you for supporting Faith Store India. May every purchase bless you and point hearts to Jesus.